Frequently Asked Question
- Question: How long does shipping take?
- Answer: The shipping time will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item. If your items is in stock, we will deliver it to you within 3-14 working days.
- Question: What happens if my shipment is lost or stolen?
- Answer: It is unlikely that your package is lost or stolen. If we approve that your Goods disappears, we will resend you another for impenstate. But if the postal service delivers the bags/handbags to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your Goods.
- Question: What methods of shipping do you offer, and what can you tell me about them?
- Answer: Shipping using EMS is default, and is highly recommended for most regions. Once we ship your package, we will send you tracking number once it available. The delivery time is from 3-14 working days.
- Question: It's been two weeks, where is my order?
- Answer: The delay doesn't happen often. But if there is any significant delay with your order we will contact you immediately. We will keep contacting you from the time your order is placed. When your bags/handbags is sent out, we will provide you with a shipment tracking number at our own discretion. This tracking number will automatically be emailed to you. Meanwhile, you will receive our notification.So you do not have to email us asking if your package has been shipped.
- Question: I am looking for Handbags goods that are not listed on your site,can you provide them?
- Answer: If you are looking for handbags goods we don't list on our site. Please click contact with us with a picture, a serial number or the model number of the goods. The more details given, the easier and quicker to locate the goods in the factory.
- Question: I ordered and recieved the parckage But i wish to change it for some other model,What are my options?
- Answer: If you have made a mistake in ordering a wrong goods and wish to change for a different model, we allow an exchange process within 3 days of receiving the goods and a $25 Handing & shipping cost will apply.
- Question: Will the funds be paid immediately or after I get the goods when I purchase by Credit Card?
- Answer: The funds should be paid immediately by Credit Card. If the products'quality has problem after you receive the goods, please contact us ASAP, we will deal with the return procedure for you.
- Question: How do you ensure your products after I finish payment?
- Answer: Within 3 working days after you finish payment, we will send detailed list which is including: order number, payment time, tracking number of the express, payment sum, products'name purchased, and amount, expiration date, probably deliver time.
- Question: Are your product defective or seconds?
- Answer: All of the products sold at our store are the new and top quality merchandise
- Question: How do I order?
- Answer: To order a product just click ’ADD TO SHOPPING CART’ button, located near product’s picture. You can find the goods ordered in the shopping cart item. This will then commence the check out and payment process. Just follow all the prompts which will collect information such as the shipping and payment details. Once your order has been processed you will receive an email confirming your purchase. Shipping costs are out of your consideration and we are responsible for it (except the returned goods)
- Question: How do I choose the correct size and style?
- Answer: Refer to our pictures and the description for extensive information about our bag
- Question: When will I receive my order?
- Answer:Your order is shipped by international express, such as EMS. Orders should arrive to you in 3-14 business days from the date your order was shipped. In some cases, due to international customs it can take longer, please check with your local customs authorities to find out the time estimates for receiving international parcels. Delivery times may be longer during the January- February period. (*Estimated time only, may vary).in order to help you to tracking your order, we will offer the tracking number to you as soon as possible.
- Question: Can I get more discounts?
- Answer:Our merchandise has with bit discount. But if you want more discount, Please contact us.
- Question: Which countries do you ship to?
- Answer: We ship world widely.
- Question: How can I pay for my order and how secure is it?
- Answer: You can pay for your order using the debit card and Credit Cards now. At present, we can accept Master Card, Visa Card, American Express Card, JCB card. In addition to that, we also accept the western union; please contact our service staff asking the payment account before your order. Meanwhile, we will send an email containing the payment account to you for your convenience to do the payment. After receiving your payment, we will confirm the order information with you and arrange the shipping.
- Question: Currencies in the website?
- Answer: The main currencies on our website are USD. Note, that the final transaction will be processed in US Dollars, but converted into your local currency by your credit card provider.
- Question: Are there any additional duties or taxes?
- Answer: All the fees and taxes before the custom-clearance in our country are on our responsibility. There is no extra fees and taxes for the goods you ordered.
- Question: Shipping timing and cost?
- Answer: Orders should arrive in 3-14 business days from the date your order was shipped. Delivery times may be longer during the January- February period Shipping costs are in our responsibility.
- Question: Is it safe to buy from your website?
Answer: If you have any doubts about shopping online, you’re right to be cautious. Here’s some key information about our website to give you more confidence in starting shopping with us.
- All the products you buy from our website are covered by a 14-days-refund and 14-days-exchange guarantee. All products have passed strict inspection before they go out and also we will have a secondary inspection before shipping, which is one additional level of quality over and above what is done in the factory.
- You are supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing.
- Your goods are packed carefully, and the packages are correctly labeled and accompanied by all the paperwork that’s needed for smooth clearance through your country’s customs.
- The information we collect from you is used only to process and ship your order. We are serious about protecting our customer’s personal information. We will not sell, rent, trade or give away individual personally identifiable information entered on this site to any third party.
Policy of Refund, Maintenance and Replacement.
We will try our best to make sure the products shipped to our customers are in the best condition
We will issue you a FULL REFUND once we have received the product in question. However, you have to pay for the initial and return shipping charges. And we are not responsible for returned products lost in post. Our website cannot give a full refund for quality problems such as:
"I have changed my mind on this product."
"The product is not what I’d imagine it to be."
"I don’t like this product after I have received it."
We will deduct 15% handling fee based on your order total amount and give you a partial refund.
You cannot change or return the product if you don’t like the size and the color. Please choose the right size and color carefully before purchasing.
We offer special promotional price for our products and they are special offers, so you need to ship them back to us directly to get your problem fixed.
We offer replacement policy in the condition that there are some obvious quality problems of the items, you can come to our live support or send us an email and we will tell you how to solve the problem. You can choose a replacement of the same product or product of the same value. We will ship a new item to you once we get the item in question. However, you have to pay for the original and return shipping charges. And we are not responsible for returned products lost in post.